TK×ÊÔ´

ALERT: Due to the Canada Post strike, you may not receive your bill by mail and if you send a cheque payment by mail, it might not reach us on time.ÌýHere's what you need to know.

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Regulated TK×ÊÔ´
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Select Service Location

Sign up for fixed TK×ÊÔ´:

1-855-452-8869

TK×ÊÔ´ customer support:

1-866-374-6299

TK×ÊÔ´ Regulated Services sales & support:

1-866-420-3174
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Energy options

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In Alberta, you can choose between a regulated or competitive provider to energize your home or business.Ìý

TK×ÊÔ´ Regulated Services is a regulated retailer. That means a government body called the Alberta Utilities Commission (AUC) regulates our TK×ÊÔ´ and services. The AUC approves our plans for setting our gas and electricity TK×ÊÔ´.Ìý

TK×ÊÔ´ is a competitive retailer that is able to set prices according to the market and offer different rate types and terms. That means TK×ÊÔ´ can offer fixed-rate contracts for natural gas and electricity. In a fixed-rate plan, TK×ÊÔ´ will not change during the contract term.Ìý

Both energy solutions will provide natural gas and electricity to help power your home or business. However, they are different regarding signing up, contracts and TK×ÊÔ´.Ìý

Read more about the differences between TK×ÊÔ´ and TK×ÊÔ´ Regulated Services.

The key differences between regulated and competitive energy services are the TK×ÊÔ´ charged and the need for a contract.ÌýÌý

Competitive: Each company determines the TK×ÊÔ´ they offer in a competitive energy service, setting prices based on their market strategy. Often, these plans require a contract.ÌýÌý

Regulated: Regulated TK×ÊÔ´ are reviewed and approved by the Ìý  each month. As a result, customers can choose a regulated retailer without needing a contract. In addition, regulated providers become the default provider for customers not under a contract with a competitive retailer.

All Albertans can receive electricity or natural gas from their area's regulated energy service provider, such as TK×ÊÔ´ Regulated Services. Or,Ìýyou can choose a fixed-rate energy bundle with competitive retailers like TK×ÊÔ´.

To view a list of Alberta electricity and natural gas retailers, visit ucahelps.alberta.ca. Or, callÌý310-4-UCAÌý(310-4822), toll-free within Alberta or 780-644-5130 if you are outside Alberta.

TK×ÊÔ´ Regulated Services (DERS) provides natural gas service to most of Alberta and electricity service to Northern and East-Central Alberta. To see if we can serve you, click the links below and view the map or enter your municipality:

  • See .

  • See . 

An energy supplier is the same as an energy retailer. TK×ÊÔ´ and TK×ÊÔ´ Regulated Services are energy suppliers and retailers. Being a supplier and a retailer means we can purchase electricity and natural gas on our customers' behalf in the energy marketplace. With TK×ÊÔ´ Regulated Services, we supply it at a regulated rate reviewed and approved by the Ìýand with TK×ÊÔ´, we provide competitive fixed-rate plans for longer term price protection. In addition, TK×ÊÔ´ offers variable products with different terms and initiatives. Both companies also provide retail services, including billing and customer service.

An energy distributor, such as ATCO Gas and ATCO Electric, owns the infrastructure and distribution systems that transport natural gas or electricity to consumers' homes or businesses. With AUC approval, energy distributors set the delivery charge TK×ÊÔ´ on the lower part of your bill. Distributors are also responsible for responding to emergencies or outages.

An energy distributor, such as ATCO Gas and ATCO Electric, owns the infrastructure and distribution systems that directly transport natural gas or electricity to consumers' homes or businesses. They own equipment like pipelines, wires, poles, and transformers that move the energy to you and convert it to a pressure or voltage that suits your needs. 

With AUC approval, energy distributors set the delivery charge TK×ÊÔ´ on the lower part of your bill. Distributors are also responsible for connections, disconnections, and responding to emergencies or outages.

Are you on a fixed or variable rate plan? We have more FAQs specifically for TK×ÊÔ´ customers.

See more FAQs

Have a question about TK×ÊÔ´ or need help placing an order?

Call us:Ìý1-866-420-3174

Hours: 7:00am - 9:00pm MST (Monday to Friday), 8:00am - 4:30pm (Saturday), Closed Sundays