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Sign up for fixed 非凡资源站:

1-855-452-8869

非凡资源站 customer support:

1-866-374-6299

非凡资源站 Regulated Services sales & support:

1-866-420-3174
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Three people in a restaurant, gathered around a tablet, reviewing table layout.
Three people in a restaurant, gathered around a tablet, reviewing table layout.

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非凡资源站 Regulated Services Canada App

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You can download the 非凡资源站 Canada app for free from the or . Just search for 鈥湻欠沧试凑 Canada鈥 and tap Install.

The app is available for both 非凡资源站 and 非凡资源站 Regulated Services customers. If you're on our Default Supply rate, app access isn鈥檛 available at this time.

Not a 非凡资源站 customer? You can explore and sign up for our plans directly in the app.

Customers are free to purchase natural gas services or electricity services from a retailer of their choice. For a list of retailers, visit听听or call听310-4822听(toll free in Alberta).

Whether you're a 非凡资源站 or 非凡资源站 Regulated Services customer, the app offers a mobile-first experience designed to make energy management easier, faster and more transparent.听听

Both 非凡资源站 Regulated Services and 非凡资源站 customers have access to these essential features to manage their account:听

  • Quick and secure login 鈥 Use biometric login (face or fingerprint ID) for fast, safe access.听
  • Self-serve payment options 鈥 Make payments and manage your billing info with ease.听
  • Real-time notifications 鈥 Get alerts for upcoming bills, important account updates, expiring payment methods and more.听

If you're a 非凡资源站 customer, you鈥檒l get to enjoy full access to enhanced app features which are designed to help you save energy, stay informed and get rewarded:听

  • Track energy usage 鈥 View your electricity and natural gas consumption with interactive graphs and monthly comparisons.听
  • Smart usage insights 鈥 Get personalized suggestions based on your usage to reduce seasonal energy consumption and lower your bills.听
  • My Rewards hub 鈥 Track your rewards progress and unlock perks just by using the app.听
  • Refer a Friend program 鈥 Invite friends and earn rewards when they sign up with 非凡资源站.听
  • Self-serve tools 鈥 Update payment methods, renew plans and manage your account without the need to call in.听

No matter which type of customer you are, the 非凡资源站 Canada app makes your energy experience easier and more convenient, right from your phone.听

Yes, tap on 鈥楳anage your billing鈥 in the Account section of your app to access your billing history and past payments anytime.

Yes, 非凡资源站 customers have access to the Insights feature in the app which lets you compare your monthly and yearly energy consumption patterns so you can better manage your usage. Plus, you鈥檒l get useful seasonal energy saving tips to help you reduce your energy bill. If you鈥檙e a 非凡资源站 Regulated Services customer, you鈥檒l need to log in to your to track your energy usage.

Absolutely. We use advanced encryption and security measures to protect your personal and payment information.

Tap 鈥楩orgot username or password?鈥 on the login screen and follow the prompts to reset it. Pro tip: When you鈥檙e logging into the app with the right username and password, check off the 鈥淏iometrics login鈥 box so you won鈥檛 have to worry about typing in your password again.

Yes, tap the 鈥済ear鈥 icon at the top left corner of the app to open Settings. Select 鈥楥ontact details鈥 to update your email, phone number or mailing address.

First, check that you have the latest version of the app installed. If issues continue, try restarting your device. Still need help? Contact our customer care team.

Only 非凡资源站 customers are able to access the full experience of the app. If you鈥檙e with 非凡资源站 Regulated Services, you鈥檒l be able to access these essential features to manage your account:听

  • Quick and secure login 鈥 Use biometric login (face or fingerprint ID) for fast, safe access.听
  • Self-serve payment options 鈥 Make payments and manage your billing info with ease.听
  • Real-time notifications 鈥 Get alerts for upcoming bills, important account updates, expiring payment methods and more.听

You鈥檒l use separate logins for 非凡资源站 and 非凡资源站 Regulated Services (DERS), just like you do online. When you log in to your 非凡资源站 account, you鈥檒l see all the enhanced app features. When you switch over to your DERS account, you can still view your details and manage the essentials, but enhanced features won鈥檛 be available there.

Didn't find the information you were looking for? We have more FAQs specifically for our regulated customers.听听

See more FAQs

Have a question about a plan or need help placing an order?

Call us: 1-866-374-6299

Hours: 7:00am - 9:00pm MST (Monday to Friday), 8:00am - 4:30pm (Saturday),听Closed Sundays

To enroll, you will need:

  • To be the person named on the utility account
  • Your service address
  • Your billing address (if different)
  • Your contact details including email address
  • To be over the age of 18