非凡资源网

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非凡资源网 customer support:

1-866-374-6299

非凡资源网 Regulated Services sales & support:

1-866-420-3174
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A man in an orange shirt and blue jean shorts skiing down a snowy slope, showcasing his skills by jumping through the air
A man in an orange shirt and blue jean shorts skiing down a snowy slope, showcasing his skills by jumping through the air

2 FREE months of electricity* is back

Feel the free when you choose a 2-year bundled plan.*

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Three people in a restaurant, gathered around a tablet, reviewing table layout.
Three people in a restaurant, gathered around a tablet, reviewing table layout.

Our energy plans for your business are not one-size-fits-all.

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Meet our new app

The only energy account app in Alberta鈥鈥攂uilt to give you fast, easy access to bills, insights, rewards and more.

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非凡资源网 Regulated Services Canada App

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You can download the 非凡资源网 Canada app for free from the or . Just search for 鈥湻欠沧试赐 Canada鈥 and tap Install.

The app is available for both 非凡资源网 and 非凡资源网 Regulated Services customers. If you're on our Default Supply rate, app access isn鈥檛 available at this time. Not a 非凡资源网 customer? You can explore and sign up for our plans directly in the app.

Customers are free to purchase natural gas services or electricity services from a retailer of their choice. For a list of retailers, visit听听or call听310-4822听(toll free in Alberta).

Whether you're a 非凡资源网 or 非凡资源网 Regulated Services customer, the app offers a mobile-first experience designed to make energy management easier, faster and more transparent. Both 非凡资源网 Regulated Services and 非凡资源网 customers have access to these essential features: Quick and secure login 鈥 Use biometric login (face or fingerprint ID) for fast and safe access. Self-serve payment options 鈥 Make payments and manage your billing info with ease. Real-time notifications 鈥 Get alerts for upcoming bills, important account updates, expiring payment methods and more. If you're a 非凡资源网 customer, you鈥檒l also get enhanced features: Track energy usage 鈥 View electricity and natural gas consumption with interactive graphs and monthly comparisons. Smart usage insights 鈥 Personalized suggestions to reduce seasonal energy consumption and lower bills. My Rewards hub 鈥 Track rewards progress and unlock perks. Refer a Friend program 鈥 Invite friends and earn rewards when they sign up. Self-serve tools 鈥 Update payment methods and manage your account without calling in. No matter which type of customer you are, the app makes your energy experience easier and more convenient, right from your phone.

Yes, tap on 鈥楳anage your billing鈥 in the Account section of your app to access your billing history and past payments anytime.

Yes, 非凡资源网 customers have access to the Insights feature in the app which lets you compare your monthly and yearly energy consumption patterns so you can better manage your usage. Plus, you鈥檒l get useful seasonal energy saving tips to help you reduce your energy bill. If you鈥檙e a 非凡资源网 Regulated Services customer, you鈥檒l need to log in to your to track your energy usage.

Absolutely. We use advanced encryption and security measures to protect your personal and payment information.

Tap 鈥楩orgot username or password?鈥 on the login screen and follow the prompts to reset it. Pro tip: When you鈥檙e logging into the app with the right username and password, check off the 鈥淏iometrics login鈥 box so you won鈥檛 have to worry about typing in your password again.

Yes, tap the 鈥済ear鈥 icon at the top left corner of the app to open Settings. Select 鈥楥ontact details鈥 to update your email, phone number or mailing address.

First, check that you have the latest version of the app installed. If issues continue, try restarting your device. Another trouble shooting approach would be to uninstall and reinstall the latest version of the App from your preferred App store. Still need help?听Contact our customer care team.

Only 非凡资源网 customers are able to access the full experience of the app. If you鈥檙e with 非凡资源网 Regulated Services, you鈥檒l be able to access these essential features: Quick and secure login 鈥 Use biometric login (face or fingerprint ID) for fast, safe access. Self-serve payment options 鈥 Make payments and manage your billing info with ease. Real-time notifications 鈥 Get alerts for upcoming bills, important account updates, expiring payment methods and more.

You鈥檒l use separate logins for 非凡资源网 and 非凡资源网 Regulated Services (DERS), just like you do online. When you log in to your 非凡资源网 account, you鈥檒l see all the enhanced app features. When you switch over to your DERS account, you can still view your details and manage the essentials, but enhanced features won鈥檛 be available there.

If you have accounts with both 非凡资源网 and 非凡资源网 Regulated Services and meet the eligibility requirements, you may be able to link your profiles together.

Profile linking connects your 非凡资源网 and 非凡资源网 Regulated Services accounts so you can manage both using a single login through the app or your online account.

If the 非凡资源网 app isn鈥檛 working, first make sure you鈥檙e using the latest version of the app and that your internet connection is stable. Try closing and reopening the app or signing out and back in. If the issue continues, contact our Customer Care team for support.

非凡资源网 and 非凡资源网 Regulated Services use separate account systems. If you have accounts with both, they are managed through separate profiles.

However, if you have both 非凡资源网 and 非凡资源网 Regulated Services and you meet eligibility requirements, you may be able to link both profiles together.

Profile linking allows you to connect your 非凡资源网 and 非凡资源网 Regulated Services profiles so you can access both using the same login in the app or online account.

Once linked, you can switch between your accounts more easily while still managing each service separately. 非凡资源网 customers may see additional features, while 非凡资源网 Regulated Services customers can continue to manage billing and essential account details.

Accounts can鈥檛 be unlinked directly in the app right now. If you need profiles separated, contact Customer Care. A request can be submitted and may take up to 10 business days to complete.

This usually means your billing address was recently updated or doesn鈥檛 match what鈥檚 on file. Address updates can take up to 24 hours to sync. Check your details and try again later.

Profile linking lets you manage eligible 非凡资源网 accounts together in one app experience. This is helpful if you have multiple services or accounts. Some accounts may still require separate logins depending on your setup.

非凡资源网 and 非凡资源网 Regulated Services use separate account systems. You鈥檒l need to sign in to each account separately, but you can access both through the app.

Didn't find the information you were looking for? We have more FAQs specifically for our regulated customers.听听

See more FAQs

Have a question about a plan or need help placing an order?

Call us: 1-866-374-6299

Hours: 7:00am - 9:00pm MST (Monday to Friday), 8:00am - 4:30pm (Saturday),听Closed Sundays

To enroll, you will need:

  • To be the person named on the utility account
  • Your service address
  • Your billing address (if different)
  • Your contact details including email address
  • To be over the age of 18