Billing
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Have questions about your energy bill, billing cycle and bill charges?
If your energy bill is higher than usual and you're not on Average Billing, it may be due to one or more of the following:
1. A longer billing period
Check the billing dates on your invoice. Billing periods are typically about one month, but delays in receiving meter readings from your distributor can result in a longer billing cycle. More days means more usage, which increases energy, administration, delivery, and government charges. Final bills or missed invoices can also result in a longer billing period.
2. Increased energy use due to weather or home changes
Extended periods of very hot or cold weather can increase energy use as heating and cooling systems run more often. Other factors like adjusting your thermostat, using more appliances (for example, air conditioners or space heaters), having guests, or seasonal changes (like shorter daylight hours) can also increase consumption.
3. Delivery and government charges
When energy use increases, delivery charges (distribution and transmission) and government charges may also increase. Some charges — such as local access fees, municipal franchise fees, and rate riders — can vary based on your usage and billing period.
4. Changes to your rates
If you are on a floating or regulated rate, your energy price can change monthly due to market conditions. Even if your usage stays the same, a higher rate can increase your total bill. Regulated rates are reviewed and approved by the Alberta Utilities Commission (AUC).
5. Billing adjustments or account changes
Your bill may be higher due to corrected usage from your distributor, a balance carried forward from a previous bill, or new sites or services added to your
It's quick and easy! Just transfer your existing ·Ç·²×ÊÔ´Íø service online. First, log in to yourÌýÌýwith your username and password. Once logged in, the "Transfer service" link should be on the top navigation menu. When you click that link, you'll receive prompts to provide the following information:
If you cannot process the transfer online or don't see the "Transfer service" link or the plan option you want, please call Customer Service atÌý1-866-374-6299Ìýfor assistance.
Moving within Canada? FindÌýhelpful moving tips here.
We recommend contacting your current energy provider to ask about your contract expiration date and if they have a cancellation policy for switching to another company.
·Ç·²×ÊÔ´Íø offers aÌývariety of bill payment optionsÌýsuch as Auto Pay and Average Billing.
You can also make payments via our 24-hour automated phone system. Please call the Customer Care line atÌý1-866-374-6299 .
The Government of Alberta also provides assistance programs which areÌýlisted here.Ìý
To access copies of your previous bills through your Ìý, click the "Bills & payments" button to see your account overview. Alternatively, sign in and:
Hours: 7:00am - 9:00pm MST (Monday to Friday), 8:00am - 4:30pm (Saturday),ÌýClosed Sundays