·Ç·²×ÊÔ´Íø

Customer care

We’re here to help make your ·Ç·²×ÊÔ´Íø experience hassle-free. Whether you’re checking bill charges, setting up your Online Account, moving to a new home, or paying your bill—we’ve got you covered.

A woman multitasks at her desk, using her phone while working on her laptop.
A woman multitasks at her desk, using her phone while working on her laptop.
A woman multitasks at her desk, using her phone while working on her laptop.

Paying your bill is now easier than ever.

Set up Auto Pay so you won’t miss a payment. Or sign up for our free budgeting tool, Average Billing, to make your bills more predictable.

A woman sitting cross-legged on a yoga mat, practicing mindfulness in a serene indoor environment.

Understanding your bill shouldn’t feel like rocket science.ÌýÌý

Curious about what those fees and charges are for? Wondering how your energy usage is calculated?Ìý

A woman carefully descends stairs while carrying a box filled with various items.
A woman carefully descends stairs while carrying a box filled with various items.
A woman carefully descends stairs while carrying a box filled with various items.

Moving to a new home within Alberta?Ìý

Transfer your service and keep your current energy rate by updating your address in less than a minute.Ìý

A man adjusts the temperature settings on a wall-mounted thermostat in a home environment.
A man adjusts the temperature settings on a wall-mounted thermostat in a home environment.
A man adjusts the temperature settings on a wall-mounted thermostat in a home environment.

How to save energy in winter.

Learn how to stay warm, save money and keep your home running efficiently this winter!

Sign up for your ·Ç·²×ÊÔ´Íø Online Account.

Check your bills, view past usage and update your account with just a few clicks. Here’s a step-by-step guide on how to sign up.

What are transmission and distribution fees for?

Wondering why transmission and distribution feesÌýmake up most ofÌýyour energy bill? Find out who sets these fees and what it pays for.

Received a notice and don't know what to do?

No service notice

If you’ve received a No Service Notice fromÌý·Ç·²×ÊÔ´Íø, we are here to help you. You can make a payment through your Online Account or reach out to us for other options.Ìý

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Avoid disconnection

If you’ve received a Disconnection Notice fromÌý·Ç·²×ÊÔ´Íø Regulated Services, we are here to help you. You can make a payment through your Online Account or reach out to us for other options.Ìý

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illustration of social media with smartphone, thumbs up
illustration of social media with smartphone, thumbs up
illustration of social media with smartphone, thumbs up

Avoid utility scams

Don't get scammed.ÌýAvoid fraudulent messages that askÌýyou to click on a link or reply to a message.

Haven't found the answers you're looking for?

Visit our frequently asked questions hub to learn more.