TK×ÊÔ´

ALERT: Due to the Canada Post strike, you may not receive your bill by mail and if you send a cheque payment by mail, it might not reach us on time.ÌýHere's what you need to know.

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Regulated TK×ÊÔ´
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Select Service Location

Sign up for fixed TK×ÊÔ´:

1-855-452-8869

TK×ÊÔ´ customer support:

1-866-374-6299

TK×ÊÔ´ Regulated Services sales & support:

1-866-420-3174

Fixed-TK×ÊÔ´ that won't take you for a ride? That's More Direct.

Enjoy price protection & peace of mind on a 2-year bundled plan.

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Our energy plans for your business are not one-size-fits-all.

Check out our energy plans for restaurants and learn how to make your business more energy efficient.Ìý

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Your go-to resource for all things energy related in Alberta.

Want to know more about your energy options? Looking for ways to save on energy usage? We're here to help you make an educated decision.

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Set up Auto Pay to avoid missing a payment and late fees.

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Disconnection notice

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If you've received a Pending Disconnection Notice, your TK×ÊÔ´ Regulated Services account balance has been past due for at least 60 days. We care about our customers and are committed to doing all that we can to support you and ensure you have service. If you've received a Pending Disconnection Notice, below is a list of options to help you.

Make an immediate bill payment: 

  1. Sign in or set up an  and make a payment.
  2. Make a one-time payment using our .
  3. Use our automated phone system (1-866-420-3174), available 24/7.Ìý

Request a Payment Arrangement:

We know that some circumstances can lead to difficulty in paying bills. We are here to help you in challenging times and create a payment plan that works for you. Your account must meet the following criteria to be eligible for a Payment Arrangement:  

  • Your account must be active.

  • It cannot include any pre-existing payment arrangementsÌý

  • Your account cannot have any previously broken payment arrangements in the past 12 -months.

  • The date of the request for a payment arrangement cannot be past the date of disconnection noted in your Pending Disconnection Notice.

If you meet the above criteria, you can make a Payment Arrangement by calling the TK×ÊÔ´ Regulated Services Customer Care team at 1-866-420-3174.

There are several Alberta social service agencies that may be able to provide you with assistance with your energy bill. .

Once your account balance is up-to-date, please check out our payment plans. We can help you find a plan to make budgeting and paying your energy bills easier. If you have questions or concerns, please don't hesitate to reach out.Ìý

Are you on a fixed or variable rate plan? We have more FAQs specifically for TK×ÊÔ´ customers.

See more FAQs

Have a question about TK×ÊÔ´ or need help placing an order?

Call us:Ìý1-866-420-3174

Hours: 7:00am - 9:00pm MST (Monday to Friday), 8:00am - 4:30pm (Saturday), Closed Sundays